Shipping policy


SHIPPING POLICY:

***Please carefully review your order before submitting. Due to how fast orders move through our warehouse, we are unable to cancel or modify an order once it's been placed. Thank you so much for understanding.

Orders are packaged and shipped on business days only. Business days are Mondays through Fridays (excluding national holidays). Please allow up to 5 business days from order date for your order to be shipped. 

Please note that the delivery date shown is only an estimated delivery time, NOT a guaranteed date/time. Exact delivery date is always based on USPS or UPS. 

SPECIAL ORDER ITEMS
Special order items are made specifically for YOU. Please note that if any part of your order contains at least one special order item, the entire order (including other items in that order) will be shipped at the same time the special item order is shipped. In most cases, special order items are expected ship in 1-2 weeks, however it could take longer. If we are unable to get your special order within 4 weeks, we will contact you and ask you to choose between two options: ANY other in-stock item at that moment or a gift card for the price of your item.

INTERNATIONAL SHIPMENTS:
A customs fee may be charged for international shipments and when purchasing at Styles By Soma, customers are agreeing to pay for all the fees regarding the package. Cardboard packaging may be removed for international orders to reduce the dimension of shipment. Styles By Soma will not issue a refund for your order if your package is undelivered due to unpaid customs/duty fees.  

SHIPPING PROTECTION INSURANCE
We've partnered with Route to offer shipping protection insurance should your order be lost, stolen or damaged. If this shipping protection is deselected at checkout we will not be liable for lost, damaged or stolen items and replacements/store credit will not be offered.

You can file a claim with Route via their app or by clicking here.