SHIPPING & RETURNS

SHIPPING POLICY:

***Please review your order before submitting. Completed orders cannot be cancelled or modified. ALL SALES ON ALL PRODUCTS ARE FINAL (EFFECTIVE - 8/8/20)

Orders are packaged and shipped on business days only. Business days are Mondays through Fridays (excluding national holidays). Please allow up to 5 business days from order date for your order to be shipped.

    • $7.99 - Standard Shipping, 5-7 business days, zero guarantee for lost or stolen packages, exact delivery date based on USPS

    • $14.99 - Priority Shipping + Signature Confirmation (SAFEST & MOST RECOMMENDED), 3-5 business days, exact delivery date based on USPS

    • Price Varies By WeightUPS Next Day Air® - NOT AVAILABLE

Please note that the delivery date shown is only an estimated delivery time, NOT a guaranteed date/time. Exact delivery date is always based on USPS or UPS. 

INTERNATIONAL SHIPMENTS:

Customs fee may be charged for international shipments and when purchasing at Styles By Soma, customers are agreeing to pay for all the fees regarding the package.

Cardboard packaging of wigs will be removed for international orders to reduce the dimension of shipment. 

Styles By Soma will not issue a refund for your order if your package is undelivered due to unpaid customs/duty fees.  

RISK OF LOSS:

As with any online shopping or package delivery systems - please be advised that there is always a Risk of Loss. Risk of Loss: If your order has been marked DELIVERED by any shipping carriers, as determined on tracking websites, but you are not in possession of your order.

Please be advised that Styles By Soma takes full responsibility of packing and sending out your order promptly and correctly. However, once the packages are handed over to the shipping carriers (USPS, UPS, etc.), the carriers and the receivers are now responsible for any and all risk of loss.

Lost or missing packages (but have been marked delivered by the carriers) must be handled by the customers. If your package shows that it has been delivered, but you have not received it, you must alert your local USPS or UPS store to inquire about the status and exact location where your shipments were dropped off. You may use the following link to place claims for missing or lost packages (and for more information): https://www.usps.com/help/claims.htm.

If a claim must be placed, please reach out to your local USPS store for assistance. If you believe your package was stolen, you must also alert the local police for further assistance. We urge you to constantly track your package, especially if it is “OUT FOR DELIVERY,” please be sure to be home or make other arrangements, to further decrease any chances of missing/lost/stolen packages.

RETURNS/EXCHANGES:
ALL SALES ON ALL PRODUCTS ARE FINAL (EFFECTIVE - 8/8/20)

  • Original shipping charges are non-refundable.
  • No cash, credit or debit card refunds will be issued.
  • All of our products have undergone a quality assurance process to ensure that they are free from any imperfections. If you receive an item that is damaged, defective, or materially different, please contact us immediately upon receipt of the package. If you believe you have received defective or incorrect merchandise, or are missing an item from your order, you must contact CUSTOMER SUPPORT within 24 HOURS of the package’s original delivery.
  • Color differences will not be regarded as product defects. 
  • If a customer receives the incorrect order due to an error on behalf of Styles By Soma, we will do our best to get you the correct style, size, or products and cover shipping costs when returning the item(s) back to us and for replacement item(s) back to you.
  • If there is an issue with an order and it is the customer's error, such as ordering the incorrect style or size, all shipping costs will be the customer's responsibility. 
  • If a customer refuses package(s) or the package(s) is returned due to a failed delivery, we will charge a 25% handeling fee to recover return shipping and handling costs.

***Shipping and return policies subject to change at any time.